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Corporate Building

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Corporate Building

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Should you wish to make a complaint to Aria Finance

We are committed to the following:

  • Complaints can be raised in writing, by phone or in person. The method by which you inform us will not affect the processing of your complaint
  • All complaints will be acknowledged in writing, or by your preferred method of contact, within 5 working days of receipt
  • An investigation will be carried out to enable us to provide you with a comprehensive and appropriate response to all issues raised
  • A final response will be issued to you within 8 weeks of receipt of your complaint
  • The final response will detail our understanding of your complaint, the investigations carried out by our complaints assessor, the result of the complaint, and your right, where applicable, to appeal the decision to the Financial Ombudsman Service (FOS)
  • This letter will also outline the Group’s stance in regards to the waiving, or otherwise, of regulatory time limits in the referral of your complaint to the FOS
  • Where we are unable to provide a final response within the 8 week time frame, we will let you know what is outstanding to enable us to achieve this as well as an expectation date as to when we will be able to fully answer. You may at this stage be able to refer the matter to the FOS for their adjudication

To raise a complaint with

Aria Finance

By Post:
 Head of Compliance, Aria Finance Ltd, The Edward Hyde Building, 38 Clarendon Road, Watford, WD17 1JW
By email: compliance@ariafinance.co.uk
By phone: 020  8736 2277

To contact the Financial Ombudsman Service*

By post:
 The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
By email: complaint.info@financial-ombudsman.org.uk
By phone: 0800 023 4 567 or 0300 123 9 123
Website: www.financial-ombudsman.org.uk

*Please be aware that the FOS will not deal with your complaint until you have given us the opportunity to reply first.